Terms and conditions…
These terms and conditions form part of an agreement between Freycinet Experience and the Guests referred to in the booking form. It is essential that you read and understand the terms of travel below before you book with us.
To book online refer to the booking section of our web site www.freycinet.com.au or print the booking form, complete and return to us by email, fax or post. Bookings are not confirmed until a deposit has been received (see below) and availability on the date requested confirmed.
All prices are in Australian dollars (A$). Payment may be made by direct deposit, cheque or credit card
If a booking is made more than forty five (45) days in prior to the scheduled trip date, a deposit of A$400 per person is required to reserve your place, with the balance payable no less than forty five days before the departure date. For reservations made forty five (60) days of less from the departure date, full payment is due at time of booking.
In most circumstance if you are traveling on your own we are able to provide you with your own comfortable room at no extra cost. There may be some circumstances where this is not available so please feel free to inquire.
Cancellation by Guest
The deposit of $400 per person is non-refundable. If the cancellation is made more than 21 days from departure the trip cost minus the deposit is refunded. If the cancellation is made within 21days of the booking departure date, no refund is available. The date of cancellation is the date that Freycinet Experience receives written notice of the cancellation.
Cancellation will take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated. No refund will be paid if you voluntarily leave your walk after it has commenced.
Travel insurance and medical insurance are therefore strongly recommended.
Cancellation by Freycinet Experience
Freycinet Experience reserves the right to cancel any walk up to 28 days prior to departure in which event a full refund will be made but all walks are guaranteed to depart once a minimum of 4 walkers are confirmed. No walk will be cancelled inside 28 days and every effort will be made to consolidate numbers so that the booked walk will successfully depart. All walks with a minimum of 2 international guests are guaranteed to depart.
Freycinet Experience reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, acts of God, political instability or other external events which make it unviable or unsafe for Freycient Experience to operate our planned schedule. Freycinet Experience reserves the right to advise against walks if they deem a guest unfit.
This guided tour involves travel in remote areas and Freycinet Experience Pty Ltd reserves the right to alter arrangements as required.
We require that all walkers sign the indemnity prior to departure on the morning of the walk. Please note that signing the form is a prerequisite of travelling with Freycinet Experience.
The wording of this form follows:
In consideration of Freycinet Experience Pty Ltd ACN 056 420 323 (‘The Company’) accepting my/our application to participate in a guided walking tour through the Freycinet National Park, Tasmania, I/we the below signed hereby agree to indemnify and at all times hereafter keep indemnified and hold harmless The Company, its servants and agents or any of them from and against all costs, claims, actions, demands, and liability whatsoever and howsoever arising from or in any way connected with the walking tour (including any transportation to or from the area in which the tour is to take place) including such costs, claims, actions, demands or liability arising from or in respect of negligence, breach of contract, trespass, breach of statutory duty or otherwise on the part of The Company, or any of its servants or agents, and including any liability in respect of related to my/our death, personal injury, or less of or damage to any property owned or possessed by me/us, but excluding any liability in respect of which the Motor Accidents Insurance Board is bound to indemnify The Company, its servants and agents pursuant to the Motor Accidents (Liabilities and Compensation) Act 1973 of Tasmania.
We recommend Travel Insurance in the strongest possible terms. When selecting a Travel Insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects.
Walking boots with good ankle support or sturdy walking shoes with good tread are required. (Sandshoes and trainers are not recommended for walking).
Medical Forms and Doctors Certificates
Anyone with a pre-existing medical condition is required to disclose it on their booking form. Walkers 70 years of age or older must supply a doctor’s certificate stating that they are in good physical condition and that there are no known ailments or pre- existing medical conditions likely to prevent them from completing the walk.
Freycinet Experience is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your needs, and provide you with a more comfortable experiencing; that’s all.
We will ask you to provide some basic information about yourself (such as your name, mailing address, phone number, credit card number and expiration date) so we can contact you and process your booking. We may also need your gender and age for identification purposes.
Dietary Requirements: These days, many people prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences need to be recorded in your booking. This information is then given to your guides and lodge co-ordinators to ensure that your requirements will be met.
Physical and Health Details: We need to obtain information about your age, gender, height and general health so that we can provide you with the appropriate walking equipment and ensure your personal health and safety.
Security Policy & Purchasing online
We take data security very seriously. When purchasing from Freycinet Experience your financial/credit card details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us customer support centre firstname.lastname@example.org or phone our customer service centre on 1300 506 003 and speak with us directly.
Freycinet Experience Pty Ltd
ABN 16 056 420 323
PO Box 43 Battery Point
Tasmania 7004 Australia
Telephone +61 3 6223 7565
Facsimile +61 3 6224 1315
Freecall 1800 506 003